Delivery and Returns


DISPATCH

    Our priority is to deliver your item to you in the best quality and shortest time possible.

    Orders made before 12.00pm with Express Next Day Delivery (GMT)  Delivery for Europe and The Rest of the World will be dispatched that day.

    Orders placed with Free Delivery (when offer available will be dispatched within 48 hours 

    All  orders placed with free delivery at the weekend will be dispatched on the following Tuesday.

    Orders placed on a Bank Holiday will be placed on the next working day, which is Tuesday.

    SHIPPING/DELIVERY

    We offer the following delivery services from you to choose from, all using the Post Office (which is the UK main postal provider).

    Postage Type     Cost     Estimated delivery time

    UK Standard    £3.50     3-5 days

    UK Express     £11.95    Next Day Guarantee

    Europe EU      £8.00      6 days

    Europe Non EU    £8.00         8 days

    Rest of the World  £12.00      10 days
    (Including (Australia)

    PAYMENT METHODS

    Our current payment option is via PAYPAL and Credit Card Payments


    VAT

    All prices are inclusive of VAT at the current rate.


    CUSTOM DUTIES AND IMPORT TAXES

    Deliveries to countries outside the EU may be subject to local import duties and taxes, and as the customer, you will be responsible for this. It is advisable to check with your local customs office for further details on charging policies as this can vary from country to country. 

     

    ONLINE RETURNS AND REFUNDS

    Not happy with your purchase online  - no problem, simply return to us, UNWORN and will arrange for a refund in keeping with the details below.

    At Overdress Vintage we do our best to describe all our dresses and any flaws in them honestly  -  outside of what we classify as normal garment wear and tear that is consistent/expected with a vintage garment.

    If you would like to return your garment you have 14 days from when you receive your garment your would like to notify us that you would like to cancel your order and request a refund. You then have a another 14 days to return the garment to us.

    it would be helpful if you please contact us for  a RAN (Return Authorisation Number) within 48 hours of receiving your order by email at overdressvintage@gmail.com 

    You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.

    Please return your item unworn and returned in the same condition it was received (with any labels still intact) and we reserve the right to refuse a return if an item is not returned in its original condition.

    You are responsible for the return postage cost and we recommend you return your item to us recorded post to ensure safe return of your item and proof of your return as we cannot provide refunds for items that do not return safely to us.

    Please note that refunds can take up to 14 days to show on your account due to varying processing times between payment providers.

    If you have any questions relating to a return or the above policy please do not hesitate to contact us at overdressvintage@gmail.com

    Return Address

    Overdress Vintage, Bellefield House, 37 Bellefield Ave, Liverpool, L12 1LR