ONLINE RETURNS AND REFUNDS (NON SALE)
Not happy with your purchase online and wish to return - no problem, simply return to us, UNWORN and we will arrange for a refund in keeping with the details below.
You have 14 days from the day/date your item is delivered to you or your postal depot, to tell us of your intention to return your item and thus cancelling your order with us. For Click and Collect orders, the 14 days commences from the date you receive notification/message from us that your item is ready for collection.
Please email notifying your order cancellation request for a return to firstname.lastname@example.org
After you have emailed to cancel your order and indicate your intention to return the item you have 14 days from that date to return the item to our address.
If you have received Free Delivery on your order originally and you return your item then the Free Delivery charge we have incurred will be deducted from your final return amount. As a small business it is not possible to carry the cost of free delivery if you return the item to us for a refund.
If your item is later than received back to our office later than 14 days from the date you cancelled then a refund will not be issued and the item will be returned to you.
Items must be received back to our office within that 14 day period and no later than 14 days from the day of cancellation so please take account of this when deciding what postage service to use for your return.
As we are a small business, it is not possible to accept any returns after this time period or received later then the 14 days from the date of cancellation so please leave good time to return then item to us through your choice of return provider.
If you do not tell us of your wish to cancel your order within that 14 day cancellation period we cannot honour a request for a refund (14 days includes weekends)
Our policy is consistent with your statutory rights.
Please return your item unworn and returned in the same condition it was received (with any labels still intact) and we reserve the right to refuse a return if an item is not returned in its original condition.
You are responsible for the return postage cost and we recommend you return your item to us recorded post to ensure safe return of your item and proof of your return as we cannot provide refunds for items that do not return safely to us.
Once we have received the item and provided they are still in the original condition with all labels still attached, we will refund the total price you have paid for the Product via the method you have paid within 14 days from when your item has been received back to our office. Please allow up to 7-10 days for the return of monies to you original payment method upon receipt of confirmation email of your refund due processing times between your payment provider/bank and ours.
ITEMS ON SALE
Items sold on Sale have been subject to a high value discount and as such are not eligible for return and refund as they are final sale only.