Returns

All successfully returned items will be credited to the original payment method or, if selected, MATCHESFASHION credit on the account used to originally purchase the items. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers, if your refund is being issued as MATCHESFASHION credit, this will show on your account as soon as your refund is processed. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care on 0800 009 4123 (UK Toll Free) or +44 (0)20 7022 0828 or email