Our priority is to deliver your item to you in the best quality and shortest time possible. To take into account the provision of our current delivery service provider and ensure our items are subject to the strictest quality control is required our shipping days are now confined to:

Tuesday and Thursday

and within 2/3 working days of that order being placed (unless agreed in advance) and then there is the delivery time from there after with your chosen carrier.

In the case of Klarna and Clear Pay payments, despatch can be 4/5 days as Klarna payments take longer to reach us from Klarna,  and then there is the delivery time from there after with your chosen carrier .As a small company we cannot despatch orders without receiving payment from your chose provide and average this can be 2 days for most payments.  

We aim to despatch all orders as quickly as possible but if your need is urgent please get in touch, we are always happy to help and can offer a courier with next day delivery should the need arise in some cases.

SHIPPING/DELIVERY 

We use  the following delivery services by Royal Mail  (which is the UK main postal provider).

CUSTOM DUTIES AND IMPORT TAXES

We will always try to do our best to package our goods to help our customers have a smooth transit and prevent stoppages or delay by customs, However deliveries to countries in the EU and the rest of the world may be subject to local import duties and taxes, and as the customer, you will be responsible for this. It is advisable to check with your local customs office for further details on charging policies as this can vary from country to country. 

Any parcels returned to us due to non payment of duties will incur reasonable shipping costs and will be deducted from any refund of monies.

At present our current dispatch days are Tuesday and Thursday and our preferred carrier is Royal Mail but sometimes this may vary depending on availability and the time of year.  During Christmas we will be shipping as quickly as possible

Click and Collect

Collection is available on certain items which will be identified at checkout and within 2/4 days of placing your order, you will be notified when your item is ready for collection by email,

Collection is available from 9 AM to 8 PM, and you can come anytime during this period. Your order will be held for 48 hours. If it is not collected within this timeframe, the collection option will be cancelled, and a £4.95 shipping invoice will be issued for delivery.

Please note, you do not need to knock when collecting—the left-hand door to the porch is open for you to collect your item.