Returns and Refund Policy As at 051024

Return & Refund Policy (UK Orders) As at 051024

At Overdress Vintage, we understand you may want to return* your item. You have 14 days (inclusive of weekends) from delivery to cancel and return it. We will refund the item cost within 14 days of receiving your return. Original shipping charges are non-refundable. As a small business, we kindly request returns within 7 days where possible.

Return Process:

  1. Email us at hello@overdressvintage.com to notify your intent to return.
  2. You have 14 days (inclusive of weekends) from the day of cancellation or from when it is delivered to return the item, ensuring it is in the same condition with all labels intact.
  3. You are responsible for the return and the return postage costs. We recommend using a trackable service.

Refund Process: We aim to process refunds the day we receive them but please allow 2 working days  Expect to receive your refund returned to your original payment  within 14 days of  processing the refund. If free delivery was offered, the cost of delivery will be deducted from your refund.

Conditions: Items must be returned in their original condition that we were sent to you, as items are vintage please ensure they are returned in the same condition to which they were sent to you. We reserve the right to refuse returns if items are damaged or altered on not in the same state they were sent out in.. If the return is received after 14 days, no refund will be issued, and you will be responsible for the return postage to receive the item back.

EU Orders: You have the right to return items within 14 days of receiving them. Inform us in writing and return the goods within 14 days. Please label returns as "Returned Goods" to avoid customs fees. Any associated fees will be deducted from your refund. 

Lost or Missing Items: We are not responsible for lost items marked as delivered or for shipments accepted on your behalf.

 *We operate the requisite E-commerce/distancing selling return policy for all items purchased online for orders from the UK.